Why use mediation?

Where a disagreement or dispute exists between two (or more) people (the ‘parties’), a CCODR mediator can assist the parties to find an agreement. This is the 'mediation' process.

Our mediators stay neutral and do not advocate for either side, as such the mediator is impartial. The mediator’s role is there to help the parties find a solution that is suitable and agreeable to all the parties.

Workplace mediation can be an effective way to settle disputes that are impacting on working relationships. Mediation does not get into judging the right or wrongs of the parties in the past, but instead it will look to how to resolve the dispute and provide away for the parties to work together in the future.

Mediation is a quick way to resolve a dispute and is:

  • Inexpensive
  • Time effective
  • Resolution shaped by the parties for the parties
  • Less formal
  • Flexible
  • Voluntary
  • Confidential

What is Online Mediation?

Online mediation has only one difference to ‘face to face’ mediation and that is it will take place over a secure ‘end to end encrypted’ video conferencing platform rather than in a hired room. This ensures everything that takes place is secure and meets our mediators’ obligations under GDPR regulations.

This gives you peace of mind that everything is being handled in an appropriate and safe manner.

Do I need tech know-how?

No! All you will need is access to a computer or device and have an internet connection. Your mediator will talk you through the process.

How could mediation help in my dispute?

Mediation could assist your workplace relationship by finding a solution that everyone has agreed to. This can then improve the communication between you and the other party in the dispute.

The mediation process allows the parties to stay in control of what’s finally agreed.

What are the benefits of mediation?

There are many benefits of mediation and some of these include:

  • a quicker process, saving precious work time
  • avoid paying high court or tribunal fees costs
  • avoid losing valuable employees
  • reduce stress of formal proceedings
  • reduce additional grievances being raised

The CCODR Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly, through the right to display the CCODR approved member logo, that CODE members can be trusted.

What outcome can I expect?

Outcomes are likely to include an acknowledgement of each party’s views and a commitment to then change behaviour moving forward. To also provide a commitment, by the parties, to regularly review the agreement reached that has been reached.

Finally, to find an agreement to review policies or procedures and agree to share work fairly as well as providing a way to agree responsibility.

Mediation is both voluntary and confidential

It is worth noting that mediation is voluntary in nature. The initial meeting will provide the mediator an opportunity to talk to you about what will happen in the mediation so as to ensure that you want take your part in the mediation.

Mediation is confidential. As such the mediator will agree with both sides what information can be shared outside the mediation and how that should be done. If you do not reach an agreement, anything that’s been said during the mediation must be kept confidential and cannot be used in future procedures.

What type of disputes could mediation help with?

Mediation could assist with all manner of workplace disputes such as:

  • furloughing
  • pay
  • issues related to dismissal or conduct
  • bullying or harassment
  • communication issues
  • employee or management relationship breakdown

When is it best to engage?

While it is clearly a good idea to try and resolve the problem through informal means first, if the problem cannot be resolved, then it is worth seeking a mediator’s assistance. It is worth knowing though that mediation can be used at any stage in a dispute. However, it is best to engage with it as soon as possible. In fact, the earlier the dispute is dealt with, the less chance that matters will get worse.

What is the Cost?

The cost for mediation is often paid for by the employer but the cost can also be shared or indeed be paid for by the employee. At CCODR we have a fixed scale cost which is available here.


The Consumer CODEs Approval Scheme” (CCAS). The CCAS scheme aims to improve customer service standards by

  • The approval and promotion of CODEs of practice through CODE sponsors, approved by the Chartered Trading Standards Institute (CTSI).
  • Protecting consumers with higher levels of customer service.
  • Allowing business to display the CODEs logo to reassure customers.

This allows Consumers to look out for the CTSI logo when selecting a mediator and to be confident that they have chosen an approved mediator who has a commitment to honest business and higher customer standards.

The Consumer CODEs Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly, through the right to display the CTSI approved CODE logo, that CODE members can be trusted. The CCAS scheme has been widely adopted throughout the consumer arena and offers consumers a route to seek recourse where they have a grievance.

What is the Cost?
When is it best to engage?
What outcome can I expect?
Do I need tech know-how?
Thank you! Your email has been received, we will be in touch with you soon...
Oops! Something went wrong while submitting the form.






Michael Bready
Principal Mediator
Michael Bready has been a barrister in private practice since 2000, principally in the areas of civil, family and commercial law. Michael was called to the Bar of Northern Ireland and the Bar of England and Wales in 2000 and obtained a Masters in Human Rights Law in 2004. Michael has represented Government Departments, organisations, public companies and private individuals.

Michael qualified as a civil & commercial mediator in 2010 and as a family & matrimonial mediator in 2014. Michael is a certified Mediator with the Mediation Institute of Ireland and is a Member of the Chartered Institute of Arbitrators.

Michael regularly mediates throughout NI and often in ROI. Michael regularly contributes to the conversation on the enhanced need for mediation as an alternative to litigation throughout the UK.
Paul Hutchinson
Paul has been a mediator/facilitator for over 25 years and has worked extensively in Northern Ireland, North West England, New York, Jerusalem and Canada.He specialises in workplace disputes, community relations, team-building, conflict coaching, and training in mediation/conflict transformation.

Paul is a Visiting Professor at Dalhousie University & the Atlantic School of Theology (Nova Scotia).

His latest book, Between the Bells (2019), is a storied exploration of reconciliation.
Gordon Douglas
Gordon is a strategic thinker and experienced senior manager, leading staff, and volunteers in complex organisations with a commercial, representational, and social remit.

A recognised expert in peace and reconciliation, with strong experience working in conflict zones globally i.e., Bosnia, Ukraine, Palestine, and Israel.

An experienced workplace mediator with over 25 years’ experience, a track record of achievement, nationally and internationally. An effective trainer and facilitator who has worked with major companies and organisations.

Gordon is a fluent French speaker, his third level qualifications come from the University of Aix en Provence, Ulster University and Queen’s University.

A keen sailor from the age of 12, he has sailed all over Europe, favourite sailing areas are the west coast of Scotland and west Cork in Ireland.  He also enjoys skiing.
Gregory Hunt
Gregg is a Fellow of the Civil Mediation Council and has conducted more than 130 mediations. He is recognised as one of the most experienced ADR professionals across the UK, having worked in the ADR sector for more than 26 years. Gregg is not a lawyer and specialises in disputes where his expertise helps businesses to continue trading by avoiding expensive litigation. He leads the Hunt ADR Training Faculty. 

As well as being a Fellow of the CMC, Gregg is a Guest Lecturer at the University of Exeter and the University of Hull, is member of the Construction Industry Council (CIC) ADR Committee, is a regional representative for the East of England for the Federation of Small Businesses, a member of the Essex Police Business Advisory Group and a member of the Association of Lancastrians.

Gregg likes family time and is often found with a book in his hand or watching cricket and football. He enjoys gardening and traveling.
Fiona Donnelly
Fiona Donnelly is a solicitor who specialised in family law.

She is a senior lecturer and former associate director at the Institute of Professional Legal Studies, Queen’s University, Belfast.

She has an LLM in Advocacy and is the Director of the Advanced Advocacy Course for the Law Society of Northern Ireland.

Fiona chairs the Children Order Panel Accreditation Board for the Law Society of NI which is responsible for the accreditation and oversight of specialist family solicitors.

Fiona is a leading authority on vulnerable witnesses and particularly on the needs of the child.

Fiona works in USA, UK, Ireland and Australia.

Fiona was appointed by the Lord Chancellor to sit on the Legal Services Commission and now sits as a member of the Board of the Westcourt Centre in Belfast.

As former Associate Director of the Institute of Professional Legal Studies, she was Head of Quality Assurance and member of the Education Enhancement panel of QUB.

Fiona qualified as a Mediator from Pepperdine University Malibu in 2008. She provides training in Mediation and Negotiation to the legal profession.
Martin O'Brien
Martin O’Brien has been a practising Barrister at the Bar of Northern Ireland for 30 years, specialising in employment and discrimination law. 

He has a Masters degree in Human Rights and Emergency Law, and was an academic lecturer at the Institute of Professional Legal Studies, Queen’s University, Belfast, for 19 years.

Martin is a Fellow of the Higher Education Academy.  Martin was called to the Bar of Ireland in 1998 and served as a part time Judge of Employment Tribunals from 1998-2009.

He is also a part-time Judge of Appeals Tribunals, and an Adjudicator of the Criminal Injuries Compensation Appeal Panel. The Minister for Justice appointed Martin a Parole Commissioner in January 2017.

In addition to sitting on a number of boards and committees, Martin was the Chairman of the Board of Governors of St. Patrick’s Academy, Dungannon, until 30 December 2019. He is a member of the Board of Governors of St. Mary’s University College, Belfast (a College of The Queen’s University, Belfast) and is also the Chairman of a children’s Safeguarding Advisory Panel.

Martin has been a qualified Mediator since 2010 (Mediators' Institute of Ireland), and qualified as an International Arbitrator with the Chartered Institute of Arbitrators in London in 2018.
.... Ohne unser Team wären wir noch am Anfang. .. We would be nothing without our Team ....
No items found.
Dennis Hamill
Dennis is a Hunt ADR accredited mediator. He practised as a solicitor for a period of 14 years before being called to the Bar of Northern Ireland in 2016. He was subsequently called to the Bar of Ireland and the Bar of England & Wales (by Middle Temple) in 2020. He works in all 3 jurisdictions.

Dennis has a broad civil practice and is available to mediate cases involving professional negligence, personal injury including clinical negligence, commercial disputes, wills and inheritance, property claims, defamation and insolvency.
Fred Smyth
FCA with extensive senior commercial banking and business mentoring experience, assisting the full range of business owners and teams to sustain and build their organizations.

Specialist in structuring funding and delivering business solutions and a strong relationship builder with keystake holders with a wide network.

Significant non -executive strategic and governance experience across private and non-for-profit sectors and accredited commercial mediator.

A trusted and highly respected strategic business advisor with a proven track record of navigating businesses through significant change.