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Where a disagreement or dispute exists between two (or more) people (the ‘parties’), a CCODR mediator can assist the parties to find an agreement. This is the 'mediation' process.
Our mediators stay neutral and do not advocate for either side, as such the mediator is impartial. The mediator’s role is there to help the parties find a solution that is suitable and agreeable to all the parties.
Workplace mediation can be an effective way to settle disputes that are impacting on working relationships. Mediation does not get into judging the right or wrongs of the parties in the past, but instead it will look to how to resolve the dispute and provide away for the parties to work together in the future.
Mediation is a quick way to resolve a dispute and is:
Online mediation has only one difference to ‘face to face’ mediation and that is it will take place over a secure ‘end to end encrypted’ video conferencing platform rather than in a hired room. This ensures everything that takes place is secure and meets our mediators’ obligations under GDPR regulations.
This gives you peace of mind that everything is being handled in an appropriate and safe manner.
No! All you will need is access to a computer or device and have an internet connection. Your mediator will talk you through the process.
Mediation could assist your workplace relationship by finding a solution that everyone has agreed to. This can then improve the communication between you and the other party in the dispute.
The mediation process allows the parties to stay in control of what’s finally agreed.
There are many benefits of mediation and some of these include:
The CCODR Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly, through the right to display the CCODR approved member logo, that CODE members can be trusted.
Outcomes are likely to include an acknowledgement of each party’s views and a commitment to then change behaviour moving forward. To also provide a commitment, by the parties, to regularly review the agreement reached that has been reached.
Finally, to find an agreement to review policies or procedures and agree to share work fairly as well as providing a way to agree responsibility.
It is worth noting that mediation is voluntary in nature. The initial meeting will provide the mediator an opportunity to talk to you about what will happen in the mediation so as to ensure that you want take your part in the mediation.
Mediation is confidential. As such the mediator will agree with both sides what information can be shared outside the mediation and how that should be done. If you do not reach an agreement, anything that’s been said during the mediation must be kept confidential and cannot be used in future procedures.
Mediation could assist with all manner of workplace disputes such as:
While it is clearly a good idea to try and resolve the problem through informal means first, if the problem cannot be resolved, then it is worth seeking a mediator’s assistance. It is worth knowing though that mediation can be used at any stage in a dispute. However, it is best to engage with it as soon as possible. In fact, the earlier the dispute is dealt with, the less chance that matters will get worse.
The cost for mediation is often paid for by the employer but the cost can also be shared or indeed be paid for by the employee. At CCODR we have a fixed scale cost which is available here.
The Consumer CODEs Approval Scheme” (CCAS). The CCAS scheme aims to improve customer service standards by
This allows Consumers to look out for the CTSI logo when selecting a mediator and to be confident that they have chosen an approved mediator who has a commitment to honest business and higher customer standards.
The Consumer CODEs Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly, through the right to display the CTSI approved CODE logo, that CODE members can be trusted. The CCAS scheme has been widely adopted throughout the consumer arena and offers consumers a route to seek recourse where they have a grievance.